What you told us about your strategy for social media and crisis communications
Media relations expert Gerard Braud shares his professional public relations tips, as well as his colleague's best advice when it comes to using social media in a crisis communications strategy.
Make sure to subscribe to the BraudCast YouTube Channel to contribute to our weekly discussions. Your answers may be featured in our next video! http://www.youtube.com/c/TheBraudCast-GerardBraud...
From: The BraudCast
Related topics : social media crisis communications / social media strategy
Social Media: Before and After A Crisis
Dallas Lawrence provides suggestions for how corporations, government agencies, and nonprofit organizations can use social media to build online communities of support that can be called on during a crisis. He mentions the usefulness of building positive relationships with bloggers, Twitter users, and groups of people on social networks. As chair of Levick Strategic Communications Digital Media Practice, Dallas Lawrence leads a team that provides high-profile corporate, government, and...
From: PRConversations
Related topics : social media online reputation management / social media crisis communications / social media reputation management / online social media / social media agency network
Preventing A Social Media Meltdown Crisis
From Amy's Bistro to Applebee's it seems brands are having Social Media Meltdowns at an accelerated pace.
Let's face it someday, somehow, every business will deliver a bad customer experience. It might be a product that disappoints or a customer service representative has a bad day. The problem is in today's socially-connected world, one customer's small disappointment can turn into a negative firestorm overnight resulting in thousands of negative brand impressions.
How do you as a company...
From: Engage Target Media
Related topics : social media public relations / social media brand management / social media small business tips / social media branding for business / social media management services
6 Tips to Handle any Social Media Crisis|Influence Engine Marketer
http://www.influenceenginemarketer.com The Influence Engine Marketer shares a few tips to handle your upcoming crisis on social media. From reputation management to influence engine marketing, once you know the secrets and have the tools and time, it's not that hard.
From: Pol vanRhee
Related topics : social media reputation management tools / social media reputation management / marketing through social media / social media tips / social media management tools
Social Media: How to handle crises
Watch exclusive interviews from the MarketingSherpa Media Center -- live from IRCE, the world's largest e-commerce event at http://MarketingSherpa.com/IRCE
In this video, Andrew Jones, Industry Analyst, Altimeter Group, and speaker at IRCE, joined MarketingSherpa's Daniel Burstein in the MarketingSherpa Media Center. Watch this exclusive interview as Jones talked about managing social media, especially when it goes wrong.
Jones talked about the need for a set of internal guidelines that lay...
From: MarketingSherpa
Related topics : social media brand management / social media management company / social media watch / internal social media guidelines / manage social media
A Conversation with Dallas Lawrence
Meet Dallas Lawrence, a public relations professional with expertise in using digital and social media for reputation management and crisis response. As chair of Levick Strategic Communications Digital Media Practice, Dallas Lawrence leads a team that provides high-profile corporate, government, and non-profit clients with effective online reputation management, crisis response and social media engagement programs.
Dallas blogs for "Bulletproof: The Blog on Crisis Communications"...
From: PRConversations
Related topics : social media online reputation management / social media reputation management / manage social media / reputation on social media / corporate online reputation management
Airline Crisis Communications in the age of social media
Is your airline ready with the 30-second crisis response plan? Airline Crisis communications have evolved dramatically in the age of social media. Passengers carry multiple devices when they travel, they are constantly connected and share everything when something goes wrong. Are airlines ready to change?
From: Shashank Nigam
Related topics : social media crisis communications
Virtual Communities of Social Media are Lifelines in Crisis Response - Twitter's Mahima Kaul
In times of an emergency or crisis situation, social media offers some of the fastest and most effective tools for getting critical life-saving information to the people. Those affected seek help on social media while many others connect in virtual space to organise relief and take it to the right place. Twitter India’s Public Policy Head Mahima Kaul tells New Delhi blog how these virtual communities are playing a significant role together with governments, civil society and humanitarian...
From: International Committee of the Red Cross (ICRC)
Related topics : social media crisis / social media help
Southwest Airlines: Monitor social media for a crisis heads-up
Southwest Airlines' Paul Flaningan spoke at Ragan Communications' Social Media for PR and Corporate Communications Conference at the Walt Disney World Resort.
Here, he discusses how they learn information from social media even before its official dispatch knows about it.
From: Ragan Communications
Related topics : social media crisis communications / ragan social media conference / monitoring social media / social media pr
Social Development Minister Bathabile blames media over social grants mess
WATCH: Social Development Minister, Bathabile Dlamini, says 'it's media that's being claiming we will not be paying come April 1'. Bathabile Dlamini gets upset that journalists are complaining that she is not prepared to answer some questions. Social Dev Minister Bathabile Dlamini blames media for 'creating tension in country on how grants saga reported'. Bathabile Dlamini goes toe-to-toe with eNCA's Karyn Maughan over social grants mess.
Bathabile Dlamini blames the media for inventing SASSA...
From: Tribe2Tribes
Related topics : development of social media / social media today / social media report