Social Media Hub @ InterGlobe Technologies

The Social Media Center of Excellence at InterGlobe Technologies (IGT) helps airlines and travel companies setup a robust & scalable New Media Contact Center. Using a hub and spoke model, companies can now manage queries in multiple languages, ensure service consistency and maintain standard response and resolution time across multiple geographies over key channels like Facebook, Twitter etc. The hub comprising of key social media enablers like ecommerce, PR, customer service and reservations...

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From: InterGlobe Technologies

Related topics : social media hub / social media management service agreement / social media services company / social media management services / social media management company