New features in Microsoft Social Engagement 2016

Drive customer issues from reporting to resolution with the new Microsoft Social Engagement 2016 release. In this video you'll see how to escalate a social media post from an unhappy customer directly to a customer service rep by linking social posts to CRM. And how posts are automatically prioritized with the new intention analysis and automation rules. You'll also learn how author lookup, direct publishing, and Office Groups work to help you engage with your customers on many new levels.

From: Microsoft Dynamics