Steven Van Belleghem
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3 selected videos
Customer service on social media and how people adapt to technology
This is episode 4 of my weekly Consumer 2020 show. In this episode I talk about the future of customer service on social media. How to prepare yourself as a customer service manager to a world of automated customer service. If we have 'human-like' customer service, do we still need service on social media (Facebook, Twitter)? I believe so, but in a different way than we do it today. Social media will be the perfect channel to create a human form of customer service + it will be the best channel...
Related topics : social media management services / social media services company / social media today / manage social media
Full power of social media
Most companies focus on one dimenions of social media: reach. Collaboration is the second dimension. In this video, Steven combines both dimensions: reach & collaboration to show the full power of social media. This model is used in Steven's book, The Conversation Company
Related topics : social media power / social media companies / using social media / social media social
This was 2013 on Social Media
The year is coming to a close so it's time for the traditional end-of-the-year roundup. All year long I've collected striking g facts, information and tidbits from all over the world in relation to social media. Obviously a lot more has been going on than what you'll find in this overview but these are the stories that stayed with me somehow. I hope you'll enjoy this little trip down memory lane.
Related topics : social media relations
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