GuestCentric

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4 selected videos

The Social Media Series | Kevin May

http://www.guestcentric.com In this video Kevin May Editor of Tnooz talks about the important role that online social media plays in the travel industry. Particularly in the hotel industry.

The importance of online social media is huge in the hotel industry because it lowers the barriers of entry to reach potential customers. It opens a world of possibilities for the independent properties, because it opens horizons in different markets that before they were not able to reach.

Now a days...

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Related topics : travel industry social media marketing / social media online marketing / open source social media

Social Media Series | Norm Rose

http://www.guestcentric.com/socialmediaseries Norm Rose Senior Technology Analyst from PhoCusWright, talks about the impact of social media in the travel industry. Social media is already having a huge impact in the travel industry. The way people plan for their trips is changing thanks to all the social media channels out there, specially TipAdvisor, Facebook and Twitter. The travel experience for everyone becomes more personal because people are sharing a lot more information: where they are,...

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Related topics : travel industry using social media

Introduction to Revenue Management - Monetize Social Media Channels

http://www.guestcentric.com - Welcome to the last video of the Revenue Management Series Part II Social Media and Rate Recovery. In the past videos Pedro Gomes talked to you about the importance of social media and how to take advantage of Hotel Twitter, Hotel Facebook and TripAdvisor to promote your property.

Now that you learn how to use the channels to promote your property you need to know how you can monetize the interactions. What a best way to explain what steps to take than to use a...

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Related topics : manage social media / hotels with good social media / hotels using social media

GuestCentric | Hotel Reputation Management

http://www.guestcentric.com/features

Guestcentric's® customer engagement platform searches, monitors and consolidates what people are saying about a property in a multitude of social media channels like TripAdvisor, YouTube, Twitter, blogs, news, Facebook and others. All this information is presented to you in a timeline so that you can now keep better track of what is been said about your brand and share it around.

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Related topics : hotel social media reputation management