Capgemini Group

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4 selected videos

Trends in Social Media for Telecommunications: Part 3

We have seen that social media usage is growing quickly across all platforms. Yet, its power to grow or destabilize customer relationships promises to have its greatest impact on mobile devices. Not only is mobile data usage rising, but Internet companies are also building new applications to simplify mobile access using geo-location to create context across relationships of people, presence, time and location. If telcos ignore such trends, they risk being dis-intermediated, whereas, the mobile...

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Related topics : social media platforms overview / social media solutions / social media services

Introducing Connect, Capgemini Consulting's Enterprise Social and Professional Network

Connect is a social network for Capgemini Consulting's global team, from China to France, North America to the Netherlands. It allows us to share and co-create ideas, insights, best practice, methodologies and tools for our clients.

Connect: transform to the power of digital.

http://www.capgemini.com/services-and-solutions/consulting/

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Related topics : social professional network / global social networking

World Retail Banking Report 2014: Seizing the Social Media Banking Opportunity

http://www.worldretailbankingreport.com

The World Retail Banking Report 2014 from Capgemini and Efma offers insights into the relationship between customers and their primary bank through a survey of over 17,000 customers, in-depth discussions with bank executives and case studies, drawing insights from 32 countries across 6 regions.

Explore the first decline in global customer experience in 3 years and the great social media divide between what customers want versus what banks provide.

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Related topics : world social media / social media report

Social Media: Key Findings from "Generation Connected -- Cars Online 2014"

http://www.capgemini.com/cars-online-2014

Consumers are nowadays well informed when they want to buy a car.

Capgemini's Cars Online Survey 2014 of more than 10,000 potential car buyers worldwide proves: today, the internet is an essential pool of information.

But the dealer still plays a key role: even in the online age, he is considered the most important source of information. If it weren't for the limited opening hours...

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Related topics : social media car buyers