Oracle
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6 selected videos
How M&C Saatchi's Stays on Social Media's Leading Edge
Learn how M&C Saatchi uses Oracle Social Cloud to understand vast quantities of data from 800 social channels, diverse social platforms, and nontraditional means of communication.
Related topics : social media platforms meaning
How In-Store Customer Service is Translated to Social Media
Claire Dormer of Mothercare explains how they achieve social success in retail by bringing the same level of first class in-store service to their social channels, enabling them to be present wherever their customers are.
Related topics : social media services
Cummins Integrates Technologies for Market Intelligence
Find out how Cummins is using Oracle Social, Marketing and Service tools to get a 360 view of their customers. By integrating their systems, technologies, and tools, they are bringing customer experience to a whole new level.
Related topics : marketing social services
How GM Uses Social Media to Improve Customer Experience
Carolin Probst-Iyer discusses GM's focus on customers and how the automaker proactively addresses their concerns through social media to elevate the overall customer experience.
Related topics : social media experience
CMC Innovates and Wins with Oracle Service Cloud
CMC finds success and wins the International Call Center Award for Best Social Media Management by partnering with Oracle. Oracle Service Cloud provided an easy to install and user friendly application that helped CMC innovate their business.
Related topics : social media management services
TimkenSteel Enhances Employee Community with Oracle
Learn how Oracle is helping TimkenSteel build community amongst employees and enhance employee relations with Oracle Social Network and Oracle Sales Cloud.
Related topics : employee social network
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