Selected videos for topic: social media service level agreement
→ 2 Videos
Check also 8 Articles for this topic
Social Media Hub @ InterGlobe Technologies
The Social Media Center of Excellence at InterGlobe Technologies (IGT) helps airlines and travel companies setup a robust & scalable New Media Contact Center. Using a hub and spoke model, companies can now manage queries in multiple languages, ensure service consistency and maintain standard response and resolution time across multiple geographies over key channels like Facebook, Twitter etc. The hub comprising of key social media enablers like ecommerce, PR, customer service and reservations...
From: InterGlobe Technologies
Related topics : social media hub / social media management service agreement / social media services company / social media management services / social media management company
Quote Note 4 - Healthcare Social Media Policies - Hot Buttons
We created two policies, one for internal use and the other for the public.
The policy for public use set out often we would access each channel, the public's service level agreement, and how we would mitigate issues.
To view the entire program, "Policies for Healthy Social Participation" (44:14): http://bit.ly/XUJos3
From: Scott Scowcroft
Related topics : internal social media policy
2 Resources