The Impact of Social Media on Customer Service

The instant gratification of social media has really changed the expectations of customers in terms of customer service satisfaction. People are using social media to communicate with businesses, and while this might sound great and exactly what businesses want, most businesses aren't ready to handle it. 42% of customers expect to hear back from businesses on social media within an hour of their reaching out to them. The average response time of the top 100 US retailers, though, doesn't reflect...

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From: HubShout - SEO Reseller Video Resources

Related topics : social media services list / social media today

Social Media Campaigns: Umpf's weekly news Mar 04, 2011

Here's the latest news in the world of social media from the last seven days. In this week's Trending bulletin:

1. Apple takes the wraps off iPad 2 (and Jobs does the reveal)

2. More than half the UK now on Facebook

3. Charlie Sheen becomes Twitter phenomenon

4. Foursquare says Manchester is world's rudest city

Every week we'll be bringing you the latest social media campaigns, news and views. You can watch the latest broadcast bulletin on our home page http://www.umpf.co.uk every...

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From: umpfPR

Related topics : social media campaign / social media news / social media trends

Negative political social media OMICS Group research paper

Research on the adaptation of politicians to negative aspects of social media platforms like Twitter published in open access journal of mass communication

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From: OMICSGroup I Articles

Related topics : research social media

Social Media: Effective Strategies to promote your brand, by HEC prof. Kristine De Valck

Nowadays, most companies use social media for communication and marketing strategies. Whilst the social media phenomenon continues around us, Kristine de Valck, HEC Paris Associate Professor in marketing emphasizes the importance in understanding the particular culture of the various platforms (Twitter, Facebook, Pinterest, Reddit and the like) to be able to choose which ones are most suitable for your objectives.

In this video, she develops how companies can engage communities via social media...

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From: HEC Paris

Related topics : companies that use social media marketing effectively / social media promotion strategy / social media platforms for marketing / marketing through social media

Facebook Marketing Tips for Realtors & Real Estate Agents from CityBlast.com

http://cityblast.com : Real estate agent? Need Facebook marketing tips? Shaun Nilsson is a top Realtor and social media expert, and he shows you how to use the CityBlast.com automatic Facebook app to make your Facebook strategy way cheaper and easier. Get started making better use of social media like Facebook, Twitter and LinkedIn with these tips for your realty business. Social media marketing for Realtors made simple! Check it out!

More info:...

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From: CityBlastMedia

Related topics : using social media marketing / business using social media / social media tips / marketing through social media / social media expert

RSA Conference 2012 -- Social Media in Marketing and the Workplace: Legal and Regulatory Compliance

The past few years have witnessed an explosion of legal and regulatory activity involving social and other new media. This session will examine several key areas, including copyright, trademark and related intellectual property concerns; defamation, obscenity and related liability; false advertising and marketing restrictions; gaming; data privacy issues presented by social media; and impacts of social media on employees and the workplace. Attendees will learn how to identify legal risks and...

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From: RSA Conference

Related topics : social media legal issues in the workplace / social media impact on marketing

How To: Change Your Mac Folder Icons

In this video, Jules teaches you how to change your blue folder icons on your Mac to any transparent image you want.

Social Media:

Our Twitter: http://www.twitter.com/FwendsTV

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http://www.twitter.com/faabyy21

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Jules

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From: Fwends TV

Related topics : social media twitter

The Social Media Guru

There is no actual social media guru, he's an amalgam of a hundred different half-assed guru-wannabes I've encountered online and in real life. For every quality operator who knows his/her stuff, there seems to be ten cowboys peddling social media snake oil.

Markham Nolan - Multimedia journalist

http://stryfl.com/bls

http://twitter.com/markhamnolan

http://markhamnolan.com

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From: Markham Nolan

Related topics : social media guru / online social media

Social Media MEETUP Testimonial from participants 2

Social Media MEETUP - encouraging feedback from leading business people, entrepreneurs and professionals attended the training session by Jyotindra Zaveri

Find out next MEETUP http://www.meetup.com/Social-Media-Marketing-Users/

"One of the best experience I had...I was knowing facebook, twitter etc. but not using it..now I will use for marketing...."

Thanks to the following for expressing positive opinion about my Social Media MEETUP:

1. Ashish Mahajan – Brain / Mind Coach

2. Sheetal Shah...

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From: Jyotindra Zaveri

Related topics : social media meetup / social media marketing consulting / social media consultant / business using social media / social media training

Why academics should use social media (English Lit)

Top advice for today’s researchers on using social media. Dr Jane Messer, English academic at Macquarie University, shares how she's used social media and other online platforms, including Twitter, Facebook, The Conversation, and Wordpress for promoting her academic and creative works, keeping track of recent work in her area, and connecting with other researchers and practitioners.

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From: JLUM

Related topics : universities using social media / social media today / social media research / social media platforms / social media promotion