Social Media as a Customer Service Tool

http://www.koozai.com/tv/ - Social Media is a powerful tool for improving Customer Service, but it needs to be done right.

Follow Harry's tips in this video to make the most of utilising Social Media as a Customer Service channel.

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https://www.facebook.com/koozai

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http://www.koozai.com/blog/

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From: Koozai

Related topics : social media marketing services / new social media tools / social media marketing tools / social media information / social media blogs

Why Health Care Organizations Need To Be On Social Media

With a generation that is more likely to go online to answer general health questions than ask a doctor, what role does social media play?

Social media has the opportunity to provide a means for better patient and community engagement. Healthcare organizations cannot afford to take a "wait-and-see" approach--they may soon find themselves playing catch-up with their competitors. Even if you do not currently have an active online presence, your employees and customers are already using social...

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From: Likeable Media

Related topics : healthcare organizations using social media / social media information / social media today

Dal Social Media Lab Extended Interview (cNx250)

commandN Extra: Social Media Lab Interview

At the Social Media Lab Symposium 2011 at Dalhousie University in Halifax Jeff and Lara chatted with Dr Anatoliy Gruzd (@dalprof), Director of the Social Media Lab and assistant professor at Dal's School of Information Management.

A short version of our interview appeared in commandN episode 250, but this is your chance to watch the whole thing.

We also spoke with @RyanMcNutt, (first-ever) New Media Officer at Dalhousie, and a panelist at...

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From: commandN

Related topics : social media lab / social media information / manage social media

FlipReport | Managing Social Media | Ragy Thomas Part 2

Part 2 of 2.

Pattie Simone, Viral Activist & Founder of WomenCentric.net, interviews Ragy Thomas, CEO of Sprinklr.com at The Realtime Report's #RLTM NY'11 conference. RLTM NY'11, " a full-day immersion in the mobile, social and realtime web," was held at BB King's in NYC.

Ragy comments on insights and trends on social media reporting and management. Ragy also talks about leveraging data from social media & on having a healthy social media brand. Sprinklr "helps brands tap into the power...

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From: FlipReport

Related topics : social media brand management / social media management services / social media branding / manage social media / social media help

FlipReport | Managing Social Media | Ragy Thomas Part 1

Part 1 of 2.

Pattie Simone, Viral Activist & Founder of WomenCentric.net, interviews Ragy Thomas, CEO of Sprinklr.com at The Realtime Report's #RLTM NY'11 conference. RLTM NY'11, " a full-day immersion in the mobile, social and realtime web" was held at BB King's in NYC.

Ragy comments on insights and trends on social media reporting and management. Ragy also talks about leveraging data from social media & on having a healthy social media brand. Sprinklr "helps brands tap into the power of...

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From: FlipReport

Related topics : social media brand management / social media management services / social media branding / manage social media / social media help

[Webinar] Peter Ferraro On Social Media In the Workplace

Social media is changing, advancing and evolving, so it’s difficult for employers to know where they stand legally.

Watch the webinar to gain insights into your legal rights as an employer when it comes to social media in the workplace. Key topics that will be covered include:

- What disciplinary action can be taken over posts employees make, including bullying of other employees online

- How to use information about candidates on social media during the recruitment process

- How to...

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From: Employment Innovations

Related topics : social media changed business / social media information

EyeforTravel's Social Media & Mobile Strategies in Travel 2015

Overview video from our annual social media and mobile conference held in San Francisco.

For more information, visit http://events.eyefortravel.com/social-media/

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From: Eyefortravel

Related topics : social media strategies for travel / social media conference / social media information

A social media policy structures a company conversation! Jennifer Ballard - Hinshaw & Culbertson LLP

A social media policy outlines content as well as process! http://www.e-conversation.com An excerpt of an interview by Mark E Goodman with Jennifer Ballard of Hinshaw & Culbertson http://www.hinshawlaw.com recorded in April of 2011. In this excerpt, Jennifer and Mark discuss social media as a conversation. A policy needs to address content creation and dissemination. The social media policy work for both business and personal social media venues.

The information contained herein is...

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From: e-Conversation Solutions, Inc

Related topics : company social media policy / social media content / social media in business / social media information

Social media basics

Learn what all the hype is about social media. Get the basic information needed to get you going!!

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From: Instructor: Beth Gaff

Related topics : social media basics / social media information

Social Media Information

David Olivarez social media information

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From: David Olivarez

Related topics : social media information