Selected videos for topic: social work issues in the media
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Hertz Uses Social Media For Customer Service
When you're a large brand and company, like Hertz it's no surprise that you have a complete suite of Social Media Profiles, but what may be surprising is how they use it.
With the real time benefits of Social Media, Hertz has full time dedicated teams across the US and Europe dedicated to responding to customer service issues posted via social media.
Ensuring that right at the moment of good or bad service a representative is there to capture that customer and work for a resolution.
Is...
From: Collision Hub
Related topics : benefits of using social media for business / social media social media
Opportunities of social technology: working smarter
More and more organisations use Enterprise Social Media to easily facilitate internal communication and collaboration between employees. Social media are great tools to group people across hierarchal and geographical boundaries in communities to start projects, to solve issues or to share knowledge and experience. Social technology can make your organisation work smarter, not harder!. More information can be found at www.orangetrail.com
From: OrangeTrail B.V.
Related topics : social media internal communications / internal social media tools / using social media
Who Owns Work-Related Social Media Accounts: Employers or Employees?
In a keynote presentation at BLR's Advanced Employment Issues Symposium (AEIS), Francine Esposito of Day Pitney LLP explains how employers often get into trouble--and put their confidential information at risk--when they create workplace policies for use of social media. Esposito provides examples of how employers have found themselves in court over the issue of 'ownership' of social media accounts--and what employers can do to avoid such situations.
Learn more about AEIS: http://AEISonline.com
From: BLR
Related topics : social media policy examples / social issues in media and information / using social media
Social Media And Work
For all our videos go to: www.whatyouneedtoknow.co.uk/showreel
A few years ago many of us hadn't heard of social media, but now it’s become a part of our lives. We use it with friends and colleagues to share our highs and lows, our thoughts and feelings often without thinking about who can see it or what would happen if someone, perhaps outside your immediate circle, were to see your posts.
Much of the time this is what social media is about, but it can have implications for your work and...
From: What You Need To Know
Related topics : social work issues in the media / social media basics / social media help
Collab/Develop & Social Media - 2 of 2
This session introduces Social Media options for collaboration, provide a framework for which options work best and identify legal issues you need to be aware of.
From: KMHotTopics
Related topics : development of social media / social media social
FULL - MSLGROUP executive Stephen Marino on "Social Media, PR and Issues/Reputation Management"
Stephen Marino, the North American director of digital and social media for MSLGROUP -- a global communications network -- presented "Social Media, PR and Issues/Reputation Management" on April 19, 2012.
Marino's presentation is the first installment in the Department of Advertising and Public Relations' Gwyn David Lecture Series, which was created in honor of the late Gwyn David, who graduated from the College of Communication in 1979. David was senior vice president and media director of...
From: Moody College of Communication
Related topics : social media and reputation management / social media agency network / reputation on social media / reputation management pr / global social networking
Webinar - What Can Libraries Count? Getting a Grip on Social Media Numbers - 2016-08-24
Visit http://www.techsoup.org for donated technology for nonprofits and libraries!
Let's get honest: social media analytics are often a hot mess. We've often got more questions than answers. What should we measure, and which measurements matter the most? What do the experts say? How does that apply to my library and what can I show my board or administration? How do we even know if our numbers are good ones? In this webinar, we'll work on answering those questions and exploring some of the...
From: TechSoupVideo
Related topics : social media analytics / social work issues in the media / social media help / social media social
Integrating Media and Arts in Social Work Education: The Example of Aging in Prison
Inmates aged 55 and older are the fastest growing age group in U.S. prisons and generally have a lower level of physical and mental health compared to their community counterparts. This presentation by Anne Katz (University of Southern California) and Joanne Altschuler (California State University, Los Angeles) integrates media and arts in social work education; addresses incarcerated older adults, ageism, and gender issues; and includes at least one EPAS competency, one liberal arts element,...
From: Council on Social Work Education
Related topics : social work issues in the media
Social Media @ Work: Managing Risks and Opportunities with John Akula
This is the recording of the webinar that took place on November 1, 2012. Social media in the workplace—Facebook, Twitter, LinkedIn, and other platforms—is expanding at a dizzying pace. New technologies and business models have raced ahead, and the law is playing catch-up. Every day business managers face many new questions, often with legal implications, but find few clear answers. How should a manager approach risks and opportunities in this shifting, uncertain legal environment?
Join...
From: MIT Sloan Executive Education
Related topics : social media legal issues in the workplace / manage social media / social media business opportunity
Zeynep Tufekci (UMBC): Social Media and the Middle East Revolutions
What role has social media played in revolutionary movements sweeping through the Middle East? UMBC sociologist Zeynep Tufekci has addressed this question in the New York Times, Wall Street Journal, Forbes and on public radio and television. In this video, made in collaboration with UMBC's student bloggers at USDemocrazy, Tufekci tackles this issue for the student audience, exploring how people in Egypt and Tunisia have used social media as tools for communication, mobilization and...
From: UMBC Life
Related topics : social media middle east / social media audience analysis tools / social media social